While the nature of day-to-day tasks and responsibilities certainly make up a large portion of employee job satisfaction, more often than not the most influential aspect is the interaction between colleagues. Organizations that promote a positive, supportive working environment and emphasize a culture of trust are also those with the highest recruitment and retention rates. This is because these organizations lay the groundwork for respect, faith, and integrity at all levels, creating more credible, productive, flexible, and innovative employees. Organizational Trust is a tool that helps managers, supervisors, and leaders build, improve, or restore an environment of trust. You will begin the online course by examining the quality of trust on an organizational and personal level and then review the characteristics and behaviors which shape trust. You will also learn to identify the warning signs of a low-trust organization, providing the opportunity to implement techniques for handling and combating distrustful behaviors before they escalate.
- Assess the level of trust in your organization and your own trustworthiness
- Be mindful of the results of distrust between employees and for an organization
- Identify the characteristics that create trusting employees and organizations
- Explore the ways organizations and teams can build a culture of trust
- Identify the warning signs of a low-trust organization and how to restore trust when it's been lost