Coaching is an essential part of being a manager and leader. Coaching skills can be applied to a variety of situations. Common coaching situations involve the big picture view of identifying a general path, or a more detailed view of improving performance in specific areas. In all situations, coaching is about tapping into a potential that would otherwise be idle, and using it for the benefit of the employee and the company.
This online training course will help you to learn how to establish the context of a situation and then lead a series of coaching conversations that make the individual responsible for proactively defining goals and becoming accountable to their commitments. You will understand how the various aspects of coaching conversations (such as defining the opportunity or problem, analyzing options, and developing an action plan) can motivate and support individuals to help them successfully meet their goals.